We hope you love your order — but if you change your mind, here’s what to know:
Returns :
• You may return unopened, unused items within 14 days
• You may return unopened, unused items within 14 days
• Items must be returned in original packaging
Exclusions :
• Clearance, special orders, and used products are non-returnable
Refunds :
• Refunds are issued within 5–7 working days of return approval
• Refunds are processed to the original payment method
Damaged Items :
• Report damage within 48 hours of delivery
• Email photos of the issue to info@arenatiles.co.uk
• We'll arrange a replacement or refund quickly
